Way faster and cleaner with Square POS - all around. It's clearly another tactic - our bank did not change, but our processor did. One last thing - Square payments arrive overnight - 99.9% of the time - QuickBooks delayed up to 4 days. Once we wiped out QBPro POS 18.0 - our lives are now peaceful. Our ONLY issues experienced with Square are directly tied back to QuickBooks POS issues - the way they have their info set up made the migration/import/export tough. We switched to Square and have ZERO complaints.
Their support people want to do reach outs and they mess with your firewall settings, and will NOT own up to the fact that the software is intentionally designed to make things difficult unless you keep paying them for additional licenses and spending time on the phone at their per minute charge. It's barely functional.Understand that I have a better than average understanding of inventory management and excel. They never stop creating issues with the intention of getting you to buy another license.for software that doesn't work.
Fortunately, during this 15 minutes, they have a lovely pop up which is trying to sell you another license so you can use the software in the back room (which the sales agent told you would work, but it doesn't.). And you will have to check in merchandise on the sales floor because in order to check in inventory on a computer in the back room, you have to shut down the front register - and they HAVE PROGRAMMED IN A 15 MINUTE DELAY - before you can open it in the back room (sometimes it's 30 minutes). And every so often, you will have to re-boot the whole system. And, when it is in the mood, it will freeze up and say "oops, something went wrong" on your screen. And every so often, it will just stop adding sales tax to stuff. And every time Microsoft sends an update, your system will crash.
so many issues with this software - built on an ancient Excel platform and they have not invested $$ to update it. Often times, it was the same problem from a week ago.Even on the way out, they screw you. Call quickbooks and spend 2 hours on line while they fix the problem of the day. I am not exaggerating - HOURS - our routine was. It was not the "online" software, so how can it be corrupt? Be aware that the system will NOT be up and running efficiently - ever.so when they start charging you by the minute for help calls - after 60 days - they will leave you on hold for hours. The tax collection turns itself off at will - and the "help" line tells you it's because your software is "corrupt" - which is amazing since it's brand new, and ONLY they have been in it. In addition RetailEdge’s multi-location allows you to run and view all aspects of you business from anywhere.Literally rife with software quirks. With features like RetailEdge Island and our multi-location synchronization engine RECON you have affordable options run your business remotely and scale as you need. We can offer you the equipment that will allow you to have a POS that enhances your businesses look and feel. Intuit’s recommended list of supported hardware is pretty limited. Our technical support staff is located right here in the US and use RetailEdge every day to ring in sales and log customer activity just like you would. When you pick up the phone to contact RetailEdge’s technical support, you know who are talking to. Quickbooks POS requires that you use Intuit Merchant Services so their is no way for you to shop your rates. RetailEdge has a choice of processor that will allow you to get the best credit card rates and a secure integrated solution. But RetailEdge’s technical support includes updates too which if you use QB POS can cost you between $600-$900 each upgrade! And if you don’t want or need support we offer affordable software maintenance plans starting at only $5 per workstation per month.Ĭhoice of Integrated credit card processor RetailEdge’s price includes 90 days of free technical support and one hour of free trainingįor unlimited calls.
This is the price for QB POS Pro which more closely matches RetailEdge’s feature set. Both are developed for retail businesses to provide powerful features that many different types of retailers need.